Financial Inclusion Initiatives
The Group is actively providing insurance to those who have difficulty in accessing financial services, with the aim of achieving stability in their lives through the dissemination of insurance and other means. In addition to providing products and services, we are also working to achieve financial inclusion through financial literacy education. Specifically, we are working to promote insurance by selling microinsurance products at Group companies in Vietnam, India, Indonesia, and other countries, which are easy for low-income people to purchase. These products are sold through a variety of channels, such as post offices and banks, according to the needs and preferences of the target audience, and are designed to reach unserved groups and expand the scope of financial services based on market research and customer feedback. Appropriate grievance procedures are in place in each country that are accessible to all customers, including those covered by these products. In addition, training is provided to staff to prevent aggressive sales and unrespectful treatment of the targeted groups to all customers, including those covered by financial inclusion products. When selling microinsurance products, especially as exemplified by India's PMJJBY (Pradhan Mantri Jeevan Jyoti Bima Yojana), we engage in dialogue and cooperation with the governments of the selling countries to provide insurance products which can reach wide range of income group. Achieving livelihood stability through insurance penetration, including financial inclusion initiatives, is one of the four values of experience that we offer, and this has been incorporated into our mid-term management plan and approved by the Board of Directors.
| Products & Services | Products & Services (category) | Targeted Clients | Provision of Products & Services | Number of Clinets reached/transactions/contracts | |
|---|---|---|---|---|---|
 TAL |
In 2022, TAL has updated its underwriting guidelines to ensure that healthy people living with HIV can apply for any type of insurance products, including life, income protection, and total and permanent disability (TPD) products. Since FY2024, TAL has insured 39 people living with HIV across Retail and Group channels. TAL has a Financial Hardship policy in place to assist customers who want to keep their insurance cover but are having difficulty making premium payments. In addition to the Financial Hardship policy TAL also has a Natural Disaster Policy. Activated during natural disasters impacted customers can access a premium waiver for up to two months. | other | ・Enabling healthy customers living with HIV to apply for life insurance:Individuals with health condition or impairments ・Financial hardship and Natural Disaster procedures: Poor and/or low income individuals Individuals in rural or hard-to-reach areas Forcibly displaced populations |
Via Direct | Number of people living with HIV can apply for any type of insurance products:39(as of March 2025) |
 Dai-ichi Life Insurance Company of Vietnam, Limited |
Dai-ichi Life Vietnam (DLVN), with the goal of providing long-term social security to the Vietnamese people, offered microinsurance through Vietnam Post, which has a network across Vietnam.In addition,DLVN has been promoting sales of insurance products by simplifying procedures trough their own online platform “Dai-ichi ON” and the online platform of DLVN's partner, LPBank. (Currently sales of microinsurance via Vietnam Post are suspended.) |
Non-Cost or Low Cost Microinsurance |
Poor and/or low income individuals Individuals in rural or hard-to-reach areas |
Via post, partner bank,Online | Number of microinsurance clients reached and transactions/contracts via Dai-ichi ON :85 Number of microinsurance clients reached and transactions/contracts via LPB online plat form: 378 (January 2024 to December 2024) |
 Dai-ichi Life Insurance (Cambodia) PLC. |
Dai-ichi Life Cambodia offers “BrightLife”, which is a digital insurance plan which is provided at a reasonable premium and does not require medical examination to ensure easy accessibility for Cambodia's low-income earners. The minimum premium is reasonably set at $20 per year, and the entire process from insurance quote, subscription, and insurance claim application to payment can be completed online. In addition, we have introduced QR code payment for premium payments in an effort to simplify the process. |
Microinsurance other |
Poor and/or low income individuals Individuals in rural or hard-to-reach areas |
Via Online | Number of BrightLife contracts:69 (June 2024 to May 2025) |
 Dai-ichi Life Insurance Myanmar Ltd. |
Dai-ichi Life Myanmar have been featured as a merchant on KBZPay for premium repayment, aiming to provide a convenient and efficient payment option so that customers in areas where travel restrictions remain in place and those who do not have bank accounts can easily pay their insurance premiums. | other | Individuals in rural or hard-to-reach areas | Via Online | Rate of payments are made through this channel:70% (as of May 2025) |
 Star Union Dai-ichi. Life Insurance Company Limited |
Based on the slogan of “Insurance for All by 2047” set by the Insurance Regulatory and Development Authority of India, Star Union Dai-ichi Life (SUD) sells the small group term insurance product “SUD LIFE Pradhan Mantri Jeevan Jyoti Beema Yojana (PMJJBY)”, promoted by the Indian government. The product is sold face-to-face through partner banks and contribute to the spread of insurance throughout India. As of March 2025, the number of its contracts reached ca. 14 million, positioning SUD as one of the leading microinsurance providers among Indian life insurance companies. | Microinsurance | Poor and/or low income individuals | Via partner banks | Number of PMJJBY contracts:ca. 14 million (as of May 2025) |
| Support Details | Non-financial Support (category) | Targeted Clients | Quantitative social impact | |
|---|---|---|---|---|
 Protective Life Corporation |
Protective funded the creation of a sustainable wealth-building program for underserved communities through the American College of Financial Services, the largest nonprofit educational institution devoted to financial services professionals in the United States. Through the American College, Protective identified and launched a financial literacy program for students. The program was designed to leverage existing programs and initiatives aimed at bringing increased access to education, experience, and connections to underserved communities. Education components included Credit Management and Student Loan Management, Personal Money Management, Investor Education, and Homeownership. Also, Protective supports Junior Achievement of Alabama, including JA's Financial Literacy program, which is aimed to improve the financial literacy of high school students. Protective sends volunteers to assist with teaching JA programs to grammar, middle and high school students. |
Financial or Digital literacy training | Young People | Number of students enrolled in finance related courses by American College :17,581
(as of December 2024) Number of students enrolled in finance related courses by JA Financial Literacy:31,104 (2023-2024) |
| TAL Dai-ichi Life Australia Pty Ltd. |
TAL has a domestic and family violence support guide to promote the safety of our customers. TAL has an internal case escalation process to ensure impacted customer receive the extra help they need quickly. In addition, we have arrangements with an external counselling service to provide more specialised support services. | Other | Domestic and Family Violence | Number of cases TAL managed domestic and family violence:25 Number of customers provided additional counselling support:16 (as of March 2025) |
Dai-ichi Life Insurance Myanmar Ltd. |
Dai-ichi Life Myanmar provides training programs for people living in semi-urban and small city areas to earn income as life insurance agents. This training not only covers a wide range of areas such as financial literacy, financial planning, and life insurance, but also includes areas such as soft skills and customer service, supporting long-term career development and enabling individuals to earn sustainable income. Among the agents recruited through this program, the best agents serve as business leaders who recruit and train agents in their respective regions. |
Business Management Tools or Trainings | Individuals in rural or hard-to reach areas | New Agents Recruited:473 Top agents who have become Business Leaders :19 |
Star Union Dai-ichi. Life Insurance Company Limited |
SUD provides multiple trainings for improving the status and income of women living in rural areas. The Bima Sakhi Insurance Buddy project has reached out to more than 1,260 women in three states in India (Maharashtra, Madhya Pradesh, and West Bengal) as of June 2025. SUD also provides a specialty program for a group of women selected from these participants that focuses on the importance of insurance and SUD's life insurance product line. These initiatives not only aim to improve the accessibility to life insurance but also have led to employment opportunities for women and the development of women's skills in India. | Business Management Tools or Trainings | Individuals in rural or hard-to reach areas Women |
Number of women who participated in the Bima Sakhi project: over 1,260 Number of women who participated in the selection program: 200 (as of June 2025) |
Please refer to Sustainability Report for details of Financial Inclusion.
Sustainability Report