Sustainability Data

Scope of information: Unless otherwise stated, figures are for Dai-ichi Life Holdings

Corporate Governance

Corporate structure Committee governance structure, including auditors, etc.

Directors

2019/6 2020/6 2021/6
No. of directors 16 16 16
(No. of external directors) 7
(43.7%)		 7
(43.7%)		 7
(43.7%)
(No. of non-Japanese directors) 1
(6.6%)		 1
(6.6%)		 1
(6.6%)
(No. of female directors) 2
(12.5%)		 2
(12.5%)		 2
(12.5%)
No. of external directors who are independent 7
(43.7%)		 7
(43.7%)		 7
(43.7%)

Auditors and other committee members

2019/6 2020/6 2021/6
No. of auditors and other committee members 5 5 5
(No. who are also external directors) 3 3 3
No. of external directors who are independent 3 3 3

Nominations advisory committee

FY2019 FY2020 FY2021
Chairperson External director External director External director
No. of committee members 6 6 6
(No. who are internal directors) 2 2 2
(No. who are external directors) 4 4 4

Remuneration advisory committee

FY2019 FY2020 FY2021
Chairperson External director External director External director
No. of committee members 6 6 6
(No. who are internal directors) 2 2 2
(No. who are external directors) 4 4 4

Composition of executive officers (including directors with other roles)

FY2019 FY2020 FY2021
No. of executive officers 32 31 34
(No. of women) 3 3 4
(No. of non-Japanese) 1 1 1
Ratio of women 9% 9.7% 12%

Total amount of remuneration by directors/audit & supervisory board members category, and the number of recipients (FY 2020)

Category Number Total Remuneration
(¥ million)
Directors (excluding Outside Directors) 9 383
Audit & Supervisory Board Members (excluding Outside Directors) 2 78
Outside Directors/Audit & Supervisory Board Members 7 113

Persons with consolidated remuneration (including remuneration for corporate officer posts at main subsidiaries, etc.) of ¥100 million or more (FY 2019)

Name Corporate Officer Posts Company Total consolidated remuneration, etc.
(¥ million)
Koichiro Watanabe Director The Company 103
Dai-ichi Life
Seiji Inagaki Director The Company 108
Dai-ichi Life
  • *
    The average annual salary of employees of Dai-ichi Life Holdings is JPY 9,359,000, and the CEO's remuneration is 11.54 times this amount.

IR activities

FY2017 FY2018 FY2019 FY2020 FY2021
Financial results briefings 4 4 4 4 4
Management briefings 2 2 2 2 2
Analyst days and briefings 1 1 1 0 0
Engagements with institutional investors Approximately 100 companies in Japan
300 companies overseas		 Approximately 100 companies in Japan
Approximately 200 companies overseas		 Approximately 100 companies in Japan
Approximately 150 companies overseas		 Approximately 70 companies in Japan
Approximately 80 companies overseas		 Approximately 80 companies in Japan
Approximately 50 companies overseas

Return to table of contents

Interactions with Customers

Engagement with customers (Dai-ichi Life)

FY2016 FY2017 FY2018 FY2019 FY2020
No. of shops 75 75 71 14 14
No. of agencies* 3,352 3,209 3,555 3,416 3,185

Consultation service for payment difficulties (Dai-ichi Life)

FY2016 FY2017 FY2018 FY2019 FY2020
No. of inquiries to disputes service 153 148 120 93 65
No. of consultations with external lawyer 16 10 12 7 11
No. of times payment arbitration used 2 3 4 6 1

Customer feedback (Dai-ichi Life)

No. of interactions

FY2016 FY2017 FY2018 FY2019 FY2020
Disputes 43,943 41,065 34,886 33,025 28,120
Breakdown by dispute reason
Taking out insurance policy
 9.3% 9.1% 9.5% 11.0% 10.8%
Premium payment
 6.0% 5.8% 5.9% 6.2% 5.7%
Procedures
 25.4% 24.7% 24.9% 25.1% 24.2%
Payment of claims and benefits
 15.9% 15.1% 15.4% 14.1% 13.7%
Other
 43.4% 45.3% 44.4% 43.6% 45.6%
Expressions of thanks 560,562 650,152 625,185 591,658 460,517
Comments or requests 2,928 2,025 2,040 1,612 1,429
Customer satisfaction (individuals) 70.1%※1 75.2% 73.5% 76.4% 77.6%
  • *1
    Introduced a customer satisfaction survey conducted by an external research organization in FY2017. The data coverage rate is 66.15%. In addition, the evaluation is the value of the positive answer occupancy rate.

Payout of claims and benefits (Dai-ichi Life)

x100 million yen

FY2016 FY2017 FY2018 FY2019 FY2020
Payout for death, serious disability, or designated illness, etc. 4,375 4,385 4,421 4,506 4,626
Benefit payout for hospitalization or surgery, etc. 1,268 1,292 1,328 1,372 1,314
Policy maturity payment, annuity, or pension, etc. 11,057 10,021 9,840 9,633 8,878

No. of payments for claims and benefits (Dai-ichi Life)

FY2016 FY2017 FY2018 FY2019 FY2020
Payout for death, serious disability, or designated illness, etc. No. of payments 91,727 93,660 96,824 100,197 100,350
No. of payments declined 3,774 3,633 3,629 3,652 3,392
Benefit payout for hospitalization or surgery, etc. No. of payments 1,127,594 1,151,930 1,193,941 1,231,865 1,163,619
No. of payments declined 35,028 35,143 29,749 28,633 25,922
  • *
    Excluding policy maturity and annuity payments, etc.
  • *
    Figures calculated in accordance with The Life Insurance Association of Japan's accounting reference model.

Return to table of contents

Activities as an Institutional Investor (Dai-ichi Life)

Stewardship
  • In May 2014, we agreed with the Principles for Responsible Institutional Investors: Japan's Stewardship Code.
  • In 2017, we established the Responsible Investment Promotion Office and the Responsible Investment Committee with the aim of further strengthening our governance structure for responsible investment.
  • In December 2019, we prepared "Responsible Investment Report 2019" to convey Dai-ichi Life's basic approach to responsible investment with two pillars— ESG Investment and Stewardship Activities— and specific measures* in this area to all stakeholders, including policyholders, shareholders, business partners, and local communities.

Responsible Investment Report 2019 PDF

  • *
    Responsible Investment Committee, participating in initiatives, efforts to accelerate diffusion, ESG fund construction method, report on stewardship activities (results of engagements and exercising voting rights) etc.

Stewardship (Dai-ichi Life)

FY2017 FY2018 FY2019 FY2020
No. of voting companies 2,310 1,907 1,532 -
No. of companies consenting to all company proposals 2,039 1,664 1,269 -
No. of companies consulted during voting 271 243 263 -
No. of companies abstaining from one or more company proposals 0 0 0 -
Consultations with constructive objectives 271 251 239 -

Return to table of contents

Employees

No. of employees (Dai-ichi Life Holdings)

FY2016 FY2017 FY2018 FY2019 FY2020
Total Male 363 391 403 430 433
Female 179 212 231 255 293
No. of employees 542 603 634 685 726
  • *
    Includes both full-time contract and company staff.

No. of employees (Dai-ichi Life)

FY2016 FY2017 FY2018 FY2019 FY2020
Total Male 4,614 4,564 4,446 4,331 4,278
Female 51,624 51,614 50,838 50,963 51,479
No. of employees 56,238 56,178 55,284 55,294 55,757
  • *
    Excludes concurrent duties with Dai-ichi Life Holdings. Includes both full-time contract and company staff.

No. of employees (Dai-ichi Frontier Life)

FY2016 FY2017 FY2018 FY2019 FY2020
Total Male 196 210 209 231 243
Female 137 149 176 194 198
No. of employees 333 359 385 425 441
  • *
    Includes both full-time contract and company staff.

No. of employees (Neo First Life)

FY2016 FY2017 FY2018 FY2019 FY2020
Total Male 95 109 131 144 161
Female 64 92 123 136 140
No. of employees 159 201 254 280 301
  • *
    Includes both full-time contract and company staff.

No. of employees by region (consolidated basis)

FY2016 FY2017 FY2018 FY2019 FY2020
Japan 57,262 57,339 56,565 56,691 -
Asia/Pacific (excluding Japan) 2,580 2,841 3,437 3,824 -
North America 2,764 2,763 2,936 3,204 -
Total 62,606 62,943 62,938 63,719 -
  • *
    The figures are for the number of staff employed by Dai-ichi Life Group (Dai-ichi Life Holdings and its consolidated subsidiaries, excluding staff that have other concurrent roles with Dai-ichi Life Holdings and staff that have been seconded outside the Group, but including staff that have been seconded to the Group), and do not include executive officers. As part-time and other temporary staff number less than 10%, they are not recorded.

Gender composition (Dai-ichi Life Holdings and three domestic life insurance companies)

FY2016 FY2017 FY2018 FY2019 FY2020
Japan No. of employees 57,272 57,341 56,557 52,211 57,225
Male 9% 9% 9% 8% 9%
Female 91% 91% 91% 92% 91%
  • *
    Includes both full-time contract and company staff.

No. of employees (Dai-ichi Life)

Breakdown of no. of employees*1 FY2016 FY2017 FY2018 FY2019 FY2020
Total Life Plan Designers*2 Male 1,196 1,195 1,171 1,151 1,117
Female 43,884 43,818 43,094 43,250 43,701
Back office*3 Male 3,418 3,369 3,275 3,180 3,161
Female 7,740 7,796 7,744 7,713 7,778
Total Male 4,614 4,564 4,446 4,331 4,278
Female 51,624 51,614 50,838 50,963 51,479
Total 56,238 56,178 55,284 55,294 55,757
  • *1
    Equals the number of employees in Japan. As part-time and other temporary staff number less than 10%, they are not recorded.
  • *2
    The number of Total Life Plan Designers employed includes those who have signed an outsourcing contract with the Company and also are registered as life insurance agents, totaling 1,412 as of the end of fiscal 2014, 1,485 for fiscal 2015, 1,585 for fiscal 2016, 1,582 for fiscal 2017, 1,564 for fiscal 2018 and 1,358 for fiscal 2019. Those with assistant duties were 567 at the end of fiscal 2014, 512 for fiscal 2015, and 469 for fiscal 2016, 387 for fiscal 2017, and 317 for fiscal 2018, 245 for fiscal 2019.
  • *3
    Includes both full-time contract and company staff.

Composition of management staff (Dai-ichi Life Holdings and three domestic life insurance companies)

Japan
Male Female Percentage female (%) Females in management positions in revenue-generating functions
FY2016 2,724 873 24.2% -
FY2017 2,690 908 25.2% -
FY2018 2,633 906 25.6% -
FY2019 Top - 12
(5.4%)		 - 29.7%
Middle 64
(9.4%)
Junior 860
(32.8%)
Amount 2,593
(73.5%)		 936
(26.5%)
FY2020 Top - 17
(6.7%)		 - 30.8%
Middle 174
(14.3%)
Junior 786
(37.6%)
Amount 2,582
(72.5%)		 977
(27.5%)

Employee details (Dai-ichi Life)

FY2016 FY2017 FY2018 FY2019 FY2020
New recruits *1 Total Life Plan Designers 8,550 7,359 6,417 6,773 -

Male

 92 73 68 55 -

Female

 8,458 7,286 6,349 6,718 -
Back office 996 1,025 783 831 645

Male

 226 214 150 183 174

Female

 770 811 633 648 471
Mean age Total Life Plan Designers 47 years 1 month 47 years 1 month 47 years 3 months 47 years 2 months -

Male

 42 years 6 months 42 years 4 months 42 years 4 months 42 years 3 months -

Female

 47 years 3 months 47 years 2 months 47 years 5 months 47 years 4 months -
Back office 44 years 10 months 44 years 11 months 45 years 4 months 45 years 8 months 45 years 11 months

Male

 46 years 5 months 46 years 5 months 46 years 7 months 47 years 1 month 47 years 2 months

Female

 44 years 2 months 44 years 2 months 44 years 9 months 45 years 1 month 45 years 5 months
Mean years of service Total Life Plan Designers 10 years 8 months 10 years 10 months 11 years 2 months 11 years 1 month -

Male

 17 years 8 months 17 years 7 months 17 years 5 months 17 years 3 months -

Female

 10 years 6 months 10 years 10 months 10 years 11 months 10 years 11 months -
Back office 14 years 11 months 15 years 0 months 15 years 3 months 15 years 6 months 14 years 5 months

Male

 20 years 1 month 20 years 3 month 20 years 7 months 21 years 0 month 20 years 11 months

Female

 12 years 7 months 12 years 9 months 12 years 11 months 13 years 3 months 11 years 10 months
Mean monthly remuneration Total Life Plan Designers 265,000 yen 273,000 yen 271,000 yen 266,000 yen 264,000 yen
Back office 297,000 yen 301,000 yen 302,000 yen 302,000 yen 310,000 yen
Employee satisfaction*2 3.63 3.59 3.62 3.62 3.75
Absentee rate 0.1% 0.1% 0.1% 0.1% 0.1%
  • *1
    At Dai-ichi Life Holdings, Dai-ichi Frontier Life and Neo First Life, new recruits are assigned to each companies after being hired by Dai-ichi Life.
  • *2
    Employee satisfaction surveys are used as a tool for quantitatively assessing the current situation and effectiveness of initiatives, and to facilitate the resolution of issues.
    Calculation method: Mean score (out of five) of main questions in questionnaire.
  • *3
    More than 99.9% of employees are Japanese, and less than 0.1% of employees of other nationalities. The racial composition of managers is similar, with more than 99.9% being Japanese and less than 0.1% of employees of other nationalities.
  • *4
    The percentage of employees under the age of 30 is 13.8%, the percentage of employees aged 30 to 50 is 42.6%, and the percentage of employees aged 51 and over is 43.6%.

Percentage of employees with disabilities (Dai-ichi Life Group)

FY2016 FY2017 FY2018 FY2019 FY2020
Percentage of employees with disabilities 2.22% 2.20% 2.22% 2.22% 2.22%
  • *
    The percentage of employees with disabilities is one in compliance with the statutory rate of disability employment. Percentage of employees as of June 1.

Work/life balance (Dai-ichi Life)

FY2016 FY2017 FY2018 FY2019 FY2020
Instances of childcare leave 1,261 1,333 1,399 1,396 1,455
No. of staff on short working hours (for childcare) 446 458 481 501 495
No. of staff receiving benefits to pay for childcare services 3,726 3,784 3,766 3,827 3,584
No. of staff taking nursing leave 212 265 217 219 123
No. of staff using "Family" relocation program 49 41 35 42 61
No. of male staff taking childcare leave 77.8% 82.5% 75.6% 79.8% 91.4%
Average monthly overtime (back office staff) 7.9 hours 6.3 hours 5.3 hours 4.8 hours 5.0 hours
Average annual days of paid leave 13.0 days 12.6 days 12.7 days 12.8 days 12.3 days
Mean percentage of annual paid leave taken 69.4% 66.7% 67.2% 67.7% 64.0%

Human rights awareness education (Dai-ichi Life)

FY2016 FY2017 FY2018 FY2019 FY2020
No. of sessions 26 19 26 - -
No. of attendees* 264,497 164,988 162,024 - -

Health promotion efforts

FY2016 FY2017 FY2018 FY2019 FY2020
Percentage of people who exercise regularly Male 37.5% 40.1% 45.2% 45.8% 53.6%
Female 26.3% 27.6% 31.8% 32.4% 38.0%
Proportion of people who maintain proper weight Male 71.1% 70.4% 69.5% 69.2% 67.8%
Female 76.6% 76.1% 75.3% 74.5% 73.9%
Percentage of people who smoke Male 29.0% 28.3% 28.4% 28.2% 26.2%
Female 25.7% 25.0% 24.6% 23.6% 22.9%
Number of specific examinations/specific health guidance Male - 87.8% 88.8% 90.3% 91.0%
Female - 71.4% 71.3% 71.3% 68.8%
  • *
    Cumulative total of attendees

Return to table of contents

Engagement with Local Communities

Social Comtribution Expenditure (FY2020)

x thousand yen

Category Amount
Cash contributions 1,756,025
Time: employee volunteering during paid working hours 87,980
Physical payment (product or service) 149,784
Administrative expenses 102,045
Total amount 2,095,834

Awareness-raising and educational work (Dai-ichi Life)

Description FY2016 FY2017 FY2018 FY2019 FY2020
Health seminars, medical seminars No. of seminars 260 283 289 231 75
No. of attendees 24,159 22,791 24,414 23,935 4,280
Consumer education, financial/insurance literacy (Life Cycle Game II) No. of copies distributed (free of charge) 3,555 3,969 3,586 4,405 3,588
No. of sessions held 96 171 167 207 51
No. of attendees 1,853 5,344 4,062 5,355 2,224
Insurance education seminars (FALIA)* No. of seminars 6 6 6 5 -
No. of attendees 148 237 188 123 -
  • *
    Undertaken by the Foundation for the Advancement of Life & Insurance Around the World (FALIA), an philanthropic organization established by Dai-ichi Life

Return to table of contents

Environmental Initiatives

Environmental performance data

CO2 emissions
FY2016 FY2017 FY2018 FY2019 FY2020
Coverage (%) Coverage (%)
Scope 1 + Scope 2 (t-CO2) 171,900 166,000 155,300 138,900 100 129,600 100
Scope 1 (t-CO2) 14,000 13,600 12,500 10,800 100 9,600 100
Scope 2 (t-CO2) 157,900 152,400 142,800 128,100 100 120,000 100
Scope 3 (t-CO2) 158,124 82,987 127,444 125,416 100 105,788 100
Scope 3 (Related to the reduction target of Dai-ichi Life)* (t-CO2) - - - 49,730 42,202
  • *
    A detailed description of the goal can be found here.

Setting new CO2 emission reduction targets (Japanese only) (226KB) PDF

Emissions related to employee movement
FY2017 FY2018 FY2019 FY2020
Coverage (%) Coverage (%)
Emissions from business-related movements (aviation, railroad, etc.) (t-CO2) 6,465 9,308 11,236 87.9 397 92.6
Energy consumption, Transportation, Specific energy consumption
FY2016 FY2017 FY2018 FY2019 FY2020
Coverage (%) Coverage (%)
Total energy consumption (GJ) 1,509,703 1,487,109 1,417,913 1,324,550 100 1,194,276 100
Electric power consumption (GJ) 1,055,167 1,041,379 990,652 927,918 100 841,753 100
Fuel consumption (GJ) 269,453 261,884 251,646 222,499 100 189,583 100
Steam and chilled/hot water consumption (GJ) 185,083 183,846 175,615 174,133 100 162,940 100
Transportation
Transportation (t-km) 1,369,085 1,471,945 1,415,013 1,263,497 73 1,034,612 73.3
Specific energy consumption
Electric power consumption (MWh) 293,102 289,272 275,181 265,154 100 245,304 100
Renewable energy consumption (MWh) 144 121 120 8,577 92 11,611 77.8
Floor space (km2) 2,724 2,714 2,701 2,630 77 2,714 -
Specific energy consumption (MWh/km2) 95 94 89 87 77 82 -
Water, Waste material, Paper
FY2016 FY2017 FY2018 FY2019 FY2020
Coverage (%) Coverage (%)
Water use (thousand m3) 1,329 1,359 1,193 553 99 464 91.6
Waste material (t) 551 677 714 1,237 91 869 82.4
Paper consumption (t) 6,967 6,475 6,474 6,092 87 4,794 99.7
Paper waste recycled (t) 1,800 1,920 1,604 1,407 81 1,108 82.4
Percentage of green procurement (%) 90 95 95 95 - 95 -
CO2 emissions
Scope 1 (t-CO2)
  • Domestic:
    Calculated by applying the coefficient of the Act on Promotion of Global Warming Countermeasures. Since the coefficients in FY2009 were applied until FY2016 results, we have calculated the previous year's results together with the results of FY2017.
  • International:
    Calculated using each country's emissions coefficient according to the GHG Protocol, and using each country's coefficient for the emissions coefficient
Scope 2 (t-CO2)
Scope 3 (t-CO2) Calculated based on "the database of emission unit values (Ver.3.0) of the Report on Emissions Unit Values for accounting of Greenhouse Gas Emissions, etc., by Organizations Throughout the Supply Chain"
[Category 1] Purchased goods
 Office paper usage and printing
[Category 2] Capital goods
 Capital assets
[Category 3] Fuel and energy related activities not included in Scope 1 or 2
 Electricity
[Category 4] Transportation and delivery (upstream)
 In-house distribution operations
[Category 5] Waste generated in operations
 Waste of 3 business offices of headquarters (Hibiya, Toyosu and Shin-Oi)
[Category 6] Business travel
 Domestic and overseas
[Category 7] Employee commuting
 In-house employees
[Category 12] End-of-life treatment of sold products
 Brochures and printed materials for customers
Energy consumption and Specific energy consumption
Electric power consumption (GJ)
  • Domestic:
    provisions of Article 7, Paragraph 3 of the law concerning the rationalization of energy usage (Act on the Rational Use of Energy)
  • International:
    Calculated using each country's emissions coefficient according to the GHG Protocol
    Units of MWh of electric power converted as 3.6 GJ/MWh
    Fuel consumption totalizes kerosene, heavy fuel oil and gas consumption
Fuel consumption (GJ)
Steam and chilled/hot water consumption (GJ)
Transportation
Transportation (t-km) Calculated based on the law concerning the rationalization of energy usage (Act on the Rational Use of Energy)
The total transportation related to pamphlets, etc. of the Group
Water, Waste material, and Paper
Water use (thousand m3) The scope of reporting is based on Environmental Reporting Guidelines, and calculated based on bills from the waterworks department
Waste material (t) Amount of waste excluding paper waste, as defined in the Waste Disposal and Public Cleansing Act (waste generated from business sites)
Paper waste recycled (t) The scope of reporting is based on Environmental Reporting Guidelines, and calculated based on purchase system data
Paper consumption (t)
Percentage of green procurement (%) Percentage of purchased items acquired through centralized company purchasing
Common Item
Coverage (%) No. of staff at companies reporting on that item ÷ Total number of staff at Dai-ichi Life Holdings and 25 group companies covered by reporting x 100

Environmental accounting (Dai-ichi Life)

x 1 million yen

Category*1 Cost*2 FY2016 FY2017 FY2018 FY2019 FY2020
Energy efficiency Capital 978 612 783 1,277 582
Expenditure 11 16 9 14 52
Reduction in resource use Capital 0 0 0 0 0
Expenditure 79 92 87 100 75
Environmental protection Capital 0 0 0 0 0
Expenditure 77 68 65 63 99
Environmental information Capital 0 0 0 0 0
Expenditure 10 14 3 17 43
  • *1
    Categories are taken from the Dai-ichi Life Mid-Term Environmental Action Plan.
  • *2
    Capital investment and some expenditure on reducing resource use apply to Hibiya headquarters, Toyosu headquarters, and Shin-Oi office only.

Economic benefits of environmental protection measures (Dai-ichi Life)

x 1 million yen

FY2016 FY2017 FY2018 FY2019 FY2020
Savings from reduction in electric power consumption*1 811 145 394 340 719
Savings from reduction in paper consumption 378 24 -26 59 109
  • *1
    Calculated based on average unit price per 1kWh of electricity used

Energy consumption of investment properties

FY2016 FY2017 FY2018 FY2019 FY2020
No. of buildings 107 105 105 103 103
Electric power consumption (kWh) 48,982,454 47,624,976 45,805,354 43,967,472 43,323,706
Gas consumption (m3) 1,774,988 1,714,540 1,600,987 1,532,044 1,476,817
Hot and cold water consumption (MJ) 28,407,807 28,316,700 30,734,640 28,540,360 26,325,907
CO2 emissions (t-CO2) 24,230 23,569 22,741 21,768 21,281

Actual data on reduction in communal consumption in buildings managed by Dai-ichi Building

Third-Party Assurance

We have obtained the Independent Assurance from third parties for the following three figures.

  • -
    Female management staff
  • -
    Percentage of employees with disabilities
  • -
    Percentage of people who exercise regularly

Independent Assurance Statement (152KB) PDF

External Evaluation of Environmental Data

Independent Verification Report Independent Verification Report Open a page in modal window.

In order to enhance the reliability of its CO2 emissions performance data and water consumption date, The Dai-ichi Life Group have received third-party assurance review from the Japan Quality Assurance Organization for Scope 1 (direct emissions from use of gas fuel), Scope 2 (indirect emissions from use of electricity), Scope 3 (indirect emissions from other business activities) emissions and water consumption, produced in fiscal 2020.

Return to table of contents

Lineup of Main Products and Services of the Dai-ichi Life Group in our Pursuit of a Sustainable Society

Products and Riders

Name Consideration of ESG* Outline Companies offered at
E S G
Just ○ Combines the necessary security to offer insurance that is "just" right for each customer Dai-ichi Life
Waiver of Premium Rider (2013) ○ A rider that allows for the exemption of insurance premium payments after diagnosis with one of the three major diseases, physical disabilities, or when long-term care is required
Children's Support / Mickey ○ An insurance to prepare educational funds for children to go on to university
Lady Yell More (Support for Women) ○ A rider that pays out benefits in the event of a prescribed surgical procedure related to diseases most prevalent in women
KARADA KAKUMEI (body revolution) ○ An insurance whose premiums are calculate after renewal based on health age instead of actual age the younger Neo First Life
Living Needs Rider ○ A rider that pays out insurance proceeds early if diagnosed with an illness and less than six months to live Dai-ichi Life
Neo First Life
Designated Substitute Claimant Rider ○ A rider that allows a prescribed proxy to request payment of insurance proceeds, under special circumstances where the policyholder cannot claim their insurance benefit Dai-ichi Life
Advanced Medical Treatment Rider ○ A rider for benefit payments when advanced medical treatment is received Note: A rider that allows an agent who satisfies a prescribed requirement to claim insurance claims or the like on behalf of the claimant when the claimant can not make a request
Pension rider ○ A rider that pays out death benefits using pension instead of a lump-sum payment Dai-ichi Life
Dai-ichi Frontier Life
Bone Marrow Donor Benefits ○ Benefits are paid when bone marrow stem cells or peripheral blood stem cells are harvested from the donor (provider) Dai-ichi Life
Neo First Life
Group Credit Life Insurance Specific Condition Compensation Rider ○ A rider that allocates the insurance payout to the repayment of a home loan in the event that the policyholder dies, suffers from one of the prescribed advanced disabilities, is diagnosed with one of the three deadly diseases or 16 states, or is in a state that requires nursing care Dai-ichi Life
Medical Switch ○ A system that allows medical riders that have been subscribed to be changed to whole life medical insurance without a medical examination or notice
Switch Plan ○ A system allows a policy holder to review their current coverage based on their life stage and make changes to the required coverage
Baton Pass Plan ○ A system that allows for a policy that has been subscribed to be carried over to a new policy for the family
Policy renewals ○ A system where the same policy coverage and amount can be carried over upon maturity regardless of health condition
  • Dai-ichi Life
  • Neo First Life
Rider addition after subscription ○ A system where a new rider can be added to a policy that has been subscribed without changing the coverage or maturity
Rider modification ○ A system where a medical rider that has been subscribed can be changed to the latest medical rider without health examination or declaration Dai-ichi Life
  • *
    ESG stands for Environment, Society and Governance.
  • The above represents a quick summary of our products and services as of June 2017.

Services

Name Consideration of ESG* Outline Companies offered at
E S G
Contact Centers (Call Centers) ○

In response to changing lifestyles, our toll- free contact centers are open both weekdays and weekends to answer questions and help customers complete procedures for enrollment

  • *
    Neo First Life: Call centers are open weekdays and Saturdays
 Dai-ichi Life
Neo First Life
Toll-free hotline exclusively for seniors ○ An exclusive toll-free customer service hotline for customers over the age of 70 Dai-ichi Life
"KENKO DAIICHI" App ○ A new type of smartphone app for health promotion that provides various services with the aim of encouraging voluntary changes in the awareness and behavior by the customers
Health Age Check ○ A web content that the user can calculate the health age only by inputting one's health examination results, such as age, sex, blood pressure Dai-ichi Life
Neo First Life
Health Hotline ○ A free telephone consultation service for health, medical, lifestyle and psychological health questions or issues Neo First Life
Dai-ichi Life Health Support Desk ○ Provides broad-ranging options for consultation from daily health to psychological health as an ancillary service to products for corporate customers Dai-ichi Life
Medical Support Service ○ A service available 24 hours a day 365 days a year by telephone that provides consultations and information about health, medical treatment, childcare, and nursing care
Advanced Medical Information Station ○ A website that provides basic knowledge, technologies and medical institutions related to advanced medicine
Internet Service for Policyholders ○ ○ Website for policy coverage inquiries and carrying out various procedures Dai-ichi Frontier Life
Website for Policyholders ○ ○ A website that provides various information and services to verify policy details and carry out procedures Dai-ichi Life
Paperless enrollment procedures ○ Provides customers with seamless services, from policy applications, and health declaration to premium payments, using the DL Pad, a tablet computer for sales and business use
Regularly providing information on benefit payouts ○ Every year policyholders receive a booklet called the Total Life Plan Report which contains payout records for the previous 10-year period and instances where special attention is required
Results of the field survey of welfare programs ○ A questionnaire is conducted on the status of welfare programs by corporate customers and the results are provided to customers in the form of a report (booklet)
Automatic policyholder loans ○ A system where the policy cancellation fee, if any, is automatically added to premiums to keep the policy in effect, even if premiums have not been paid and the grace period is over
Policy reinstatement ○ A system where policy that has been voided can be reinstated Dai-ichi Life
Neo First Life
Proceeds Quick Reception Service ○ A service where claims for a death benefit that fulfill certain conditions can be paid out on the same day when needed for funeral costs or other final expenses Dai-ichi Life
Adult Guardianship Support ○ A service that refers a judicial scrivener who can support legal procedures for a customer who needs the appointment of an adult guardian
Medical Certification Service ○ Service whereby Dai-ichi Life obtains a medical certificate on customer's behalf, charging only the cost of obtaining the medical certificate payable to the medical institution
Trust contract agent for Omoi no Teikibin ○

An intermediary service as a trust contract agent for Omoi no Teikibin (regular death benefit payment service), a trust product of Mizuho Trust & Banking

  • *
    Omoi no Teikibin involves the policyholder customizing the use of his/her death benefit before his/her death and the policyholder concludes a trust agreement with a trust bank so that when they pass away the death benefit is paid out to a person predetermined by the policyholder with the decided-upon specifics
Consulting and information provision for inheritance and the survivor pension system ○ When a death benefit is paid out, we provide information on the survivor pension system and inheritance tax system and give consulting on the inherited property including the death benefit, in order to facilitate the inheritance process
DVD-ROM version of the guide on policy terms and conditions ○ Policyholders receive a copy of their guide on policy terms and conditions on a DVD-ROM
Terms and conditions online ○ The guide on policy terms and conditions is published online Dai-ichi Life
Dai-ichi Frontier Life
Neo First Life
Outside Lawyer Consultation System ○ ○ A system where customers who are not satisfied with our explanation of payment of premiums or benefits can request to consult with a lawyer with no contractual ties to Dai-ichi Life free of charge Dai-ichi Life
Payment Examination Committee System ○ ○

A system the Payment Examination Committee deliberates on the results of payment assessments from an objective and neutral perspective in case a customer is not satisfied with our explanation of payment of premiums or benefits

  • *
    The Payment Examination Committee comprises only outside professionals, such as lawyers, physicians, and experts in consumer issues, to ensure objectiveness
  • *
    ESG stands for Environment, Society and Governance.
  • The above represents a quick summary of our products and services as of June 2017.

Return to table of contents